Refund and Cancellation Policy

01Try before you pay

Every account starts with a 30-day free trial for up to 100 contracts, with no card required. We encourage you to use the trial to confirm the service fits your contracts before you choose a paid plan.

02Monthly plans

• You can cancel a monthly plan at any time from account settings.
• Cancellation takes effect at the end of the current billing month.
• Fees already paid for the current month are not refunded.

03Yearly plans

• If you cancel within 14 days of the first yearly payment, you receive a full refund.
• After 14 days, the plan stays active until the end of the paid year and is not renewed.
• Users removed part-way through a year are not refunded, but the seats remain available until renewal.

04Upgrades and downgrades

Upgrades take effect immediately and the difference is charged pro rata. Downgrades take effect from the next billing period, and no credit is issued for the current period.

05Service failures

If the service is unavailable for an extended period because of a fault on our side, account administrators may request a credit proportionate to the time lost. Credits are applied to the next invoice.

06Your data after cancellation

After cancellation the account remains read-only for 30 days so you can export metadata and download original files. It is then closed and data is deleted from active systems as described in the Privacy Policy.

07How to request a refund

Send a request through the contact form with your account email and invoice number. Approved refunds are returned to the original payment method within 7 to 10 business days.